About Veterinary Jobs

Practice

Bridgeton Animal Hospital, LLC is a full service animal hospital and will take emergency cases as well as less urgent medical and surgical cases. We also take complicated dental cases. Our doctors are experienced in all types of conditions and treatments. Beyond first rate pet care, we make our clinic comfortable, kid-friendly, and a very calm environment so your pet can relax in the waiting room and look forward to meeting his or her own Bridgeton veterinarian.

More about the Role

Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs administrative tasks such as record maintenance and appointment tracking. The CSR maintains veterinary medical records, payment processing, data entry, word processing and client correspondence. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Candidates must have access to reliable transportation and have availability Monday-Friday 7:45 am-6:00 pm and Saturdays 7:45 am-1:00 pm, with the availability to stay after close on some occasions.

Competencies

• Patience & Compassion: Remaining professional while still making doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care; must be able to communicate well with doctors and co-workers.
• Active Listening: Following the instructions of doctors and sometimes patient owners. Picking up the needs of doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

Ensures all public areas are clean and presentable for patients and clients. Maintains the cleanliness of all areas at the front desk, reception area, waiting area and public bathroom.

• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in an appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $18.00 – USD $20.00 /Hr.

Join our Talent Community!

Not ready to apply? Join our Talent Community to receive updates on new opportunities and future events.